Apple: The good, the bad, the totally fuckin’ sweet.

The Good:  I like Apple in general.  I’m not a zealot or anything, but I dig on their products.  I appreciate good design.  So far so good.

The Bad:  A) Time Capsule sucks.  So does Time Machine.  They don’t really work and have been causing me (and a lot of others) some hassles lately.  B) Yesterday I decided to forcefully eject my iPhone from my hand onto the floor of the OSH in Woodland Hills (is reception to much to ask for in the middle of the fucking valley?)  It cracked the screen and made it so I could only see about half of it.  It still kinda worked, but I needed to get it replaced.  

I called Apple Tech Support.  They told me I could get a replacement sent (for $250) but it would take several days and probably more like a week.  Or they told me to go on into an Apple Store near me and get a replacement (for $250).  I was left with the impression I could just cruise on in, get a phone and blaze outta there to press on with one of the more necessary components of my life.  Ha.  I got into the Santa Monica Apple Store and was told to get on the standby list at the “Genius Bar”.  What the fuck?  Couldn’t the Apple Tech Support rep I was on the phone with tell me to make a Goddamn appointment?  My wife and I waited for about 45 minutes.  I was ready to just buy a new phone, but one of the “Geniuses” (Genii?) told me it would cost a hell of a lot more than $250 and that they needed to transfer the #.  Fair enough.  We waited for another 30 minutes or so before finally my name was called and I approached the “Genius Bar”.  During the entire 1 hour plus in the store I was approached by PLENTY of Apple Store Sales Dweebs.  It would have been nice if Apple decided to make the dweebs be able to help out the Geniuses.  Anyway.

The Totally Fuckin’ Sweet:  The Genius (a chick) was totally cool.  She kept on saying how the little phone condom I had on the phone (bestskinsever.com) was “surprisingly protective” and then proceeded to replace the phone FOR FREE.  I totally fuckin’ broke them shits in a moment of complete frustration and this chick saved me $250 smackers.  Good on ‘ya Apple.  I’ll be back.  You dudes (and babes) are okay after all.